Refund Policy

1. Subscription charges

Paid memberships may be canceled at any time and normally remain active through the end of the paid period. We generally do not prorate or refund partially used membership periods.

Contact us promptly if you were charged more than once, charged after a properly completed cancellation, or could not access the paid service because of a verified Tessa’s Pantry technical failure. We will review the record and provide a correction, credit or refund when appropriate.

2. Request timing

For the fastest review, contact support@moderntvaudio.com within seven days after the disputed subscription charge. Include the account email, charge date and a description. Do not include a full payment-card number.

3. Marketplace purchases

Secondhand marketplace items are generally final sale because they are unique, member-owned goods. A buyer may request help if an item was not received, arrived materially different from the listing, was counterfeit, or was prohibited from sale.

Fit disappointment, normal color differences between screens, changed preference and a flaw clearly disclosed in the listing generally do not qualify. Buyers must inspect listing photos, measurements and condition notes before purchasing.

4. Marketplace dispute process

1. Contact the seller through marketplace messages promptly.
2. Preserve packaging, tracking, photos and the item in received condition.
3. If unresolved, contact Tessa’s Pantry within 72 hours after delivery or the expected delivery date.
4. Do not return an item until return instructions are provided.

We may ask both parties for information. If a return is approved, the item must be returned in the condition received. Refund timing depends on Stripe and the buyer’s financial institution.

5. Shipping, pickup and fees

Original shipping may be nonrefundable unless the seller or item is at fault. Return shipping may be assigned based on the reason for return. Marketplace platform fees are generally returned only when the underlying transaction is fully refunded through the platform.

For local pickup, buyers should inspect the item before confirming receipt. Cash or off-platform transactions are not protected by Tessa’s Pantry payment tools.

6. Fraud and abuse

We may deny a refund request involving altered evidence, returned substitute goods, buyer-caused damage, payment abuse, collusion or policy evasion. We may suspend accounts and cooperate with Stripe, carriers or law enforcement where appropriate.

7. Request review